As each item is made to order, please allow up to 5 business days for your order to be dispatched (excluding pre-orders). Australia wide shipping is offered via Australia Post. We do not hold any responsibility for items once dispatched. Australia Post states that they are experiencing delivery delays due to COVID-19 disruptions and extreme weather conditions (auspost.com.au)
$3 Standard Letter Postage
Our labels and some personalised products are sent untracked standard letter post, expected to arrive within 5-10 business days after dispatch.
$6 Standard Parcel Postage
Larger, heavier items are are sent via tracked standard parcel post, expected to arrive within 4-7 business days after dispatch.
If you require express post please use this option at checkout and your order will be processed through Australia Post Express Post. As items are made to order, I still require time to complete the order before posting. If your order is urgent, please contact me. I will do my best to accommodate your request. Express is avaliable for all items, and should arrive 2-3 days once dispatched.
To arrange pick up from Emu Park Queensland, please leave a mobile number or email address so I can message to arrange pick up.
Unfortunately as items are customised and made to order, we do not offer returns or exchanges. Please be sure to double check all details are correct when placing your custom order. If your product is faulty or if you have any troubles, please email email@example.com